FAQs

What is an Xactimate Report?

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• Industry respected and professionally detailed reports covering every item that should be paid on a contractor or insurance claim. These items include any damage due to fire, water, wind, freeze, etc. Each Xactimate report will be formatted with your company logo and contacts for your clients.

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What does "Dispute Resolution" mean?

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• It means you can dispute the amount of loss your insurance company offers by invoking the appraisal clause that has been written into your typical insurance policy. This option was put there to be faster and cost less without going to court. You can demand the amount of loss be determined by the insurance appraisal process. You have the right to engage an independent panel of 3 experienced professionals (like builders or independent adjusters) who will determine the value of the insurance lost (one from insurance company and one from homeowner) within 30 days of invoking. They serve as an umpire who breaks the tie. Process results in an insurance settlement.

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What can I do if I disagree with the amount of money my insurance company is evaluating my loss and is offering for replacement?

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• You are entitled to the insurance appraisal process which includes hiring a third party appraiser and official dispute resolution.